Contact Us

Customer Service

If you have any questions or if you would like to buy a policy over the phone, our customer service team will be delighted to help you:

By telephone: +44 (0) 208 253 5087

By email: international@columbusdirect.com

Emergency Assistance

If you are a customer of Columbus Direct and need medical assistance please use the following telephone number for worldwide assistance:

Worldwide assistance: +44 (0) 207 902 7405

Claims (for policies purchased on or after 1 January 2017)

If you need to file a claim under your travel insurance policy, please contact:

Intana Global
Sussex House
Perrymount Road
Haywards Heath
West Sussex RH16 1DN
United Kingdom

Telephone: +44 (0) 1444 442 260

Fax: +44 (0) 1992 450 717

Email: columbusclaims@intana‐global.com

For more useful information and tips about filing a claim, click here.

Claims (for policies purchased on or before 31 December 2016)

If you need to file a claim under your travel insurance policy, please contact:

Claims Settlement Agency Ltd.
308-314 London Road
Hadleigh
Essex SS7 2DD
United Kingdom

Telephone: +44 (0) 1702 553 443

Fax: +44 (0) 1702 553 231

Email: info@csal.co.uk

For more useful information and tips about filing a claim, click here.

Complaints

If you have any concerns about the service you have received from us, please contact us using the email addresses or by calling us on the numbers shown above. EU residents may also report a complaint to us using the Online Dispute Resolution Service.

Residents of Portugal only, please click here for information regarding the new Complaints Procedure.