Contact Us.

Customer Service

If you have any questions or if you would like to buy a policy over the phone, our customer service team will be delighted to help you:

By telephone: +44 (0) 208 253 5087.

By email:

Emergency Assistance.

If you are a customer of Columbus Direct and need medical assistance please use the following telephone number for worldwide assistance:

Worldwide assistance: +44 (0) 207 902 7405


If you need to file a claim under your travel insurance policy, please contact:

Intana Global
Sussex House
Perrymount Road
Haywards Heath
West Sussex RH16 1DN
United Kingdom

Telephone: +44 (0) 1444 442 260

Fax: +44 (0) 1992 450 717


For more useful information and tips about filing a claim, click here.


Should you have a complaint regarding us, or any issue in respect of your insurance, you should refer to the relevant detail at our Complaints Process page for information regarding the new Complaints Procedure.